Return and Refund Policy – Blazzit

Last Updated: [Insert Date]

At Blazzit, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item must be unused, unwashed, and in its original condition
  • Original tags, packaging, and accessories must be intact
  • The return request must be raised within [X] days of delivery
  • Proof of purchase (order ID or invoice) is required

2. Non-Returnable Items

Due to hygiene and religious considerations, the following items are non-returnable and non-refundable, unless received damaged or incorrect:

  • Niqab
  • Inner wear items
  • Customized or stitched-to-order products
  • Items marked as “Final Sale” or “Non-Returnable”

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging.

Once verified, we will offer:

  • A replacement, or
  • A full refund (if replacement is unavailable)

4. Exchange Policy

  • Exchanges are allowed only for size or color issues (subject to availability)
  • Exchange requests must be made within [X] days of delivery
  • Exchange shipping costs may apply unless the error is from our side

5. Return Process

To initiate a return:

  1. Contact our customer support with your order details
  2. Wait for return approval and instructions
  3. Ship the product to the provided return address

Unauthorized returns will not be accepted.

6. Refund Policy

  • Refunds are processed only after the returned item passes quality inspection
  • Approved refunds will be credited to the original payment method
  • Refund processing time: 5–10 business days (may vary by bank or payment provider)
  • Shipping charges are non-refundable, unless the return is due to our error

7. Cancellation Policy

  • Orders can be cancelled only before shipment
  • Once shipped, cancellation is not allowed and standard return rules apply

8. International Orders

  • Customs duties, taxes, and shipping charges are non-refundable
  • Blazzit is not responsible for delays or rejections due to customs regulations

9. Right to Refuse Returns

Blazzit reserves the right to refuse returns if:

  • The product shows signs of use or damage
  • The return request does not meet policy conditions
  • The product is sent without approval

10. Contact Us

For return, exchange, or refund-related queries, contact:

Blazzit – Customer Support
Email: [Insert Email Address]
Phone: [Optional]